Write to us from this page, with the details that help us answer you quickly.
- Search first for your question in the search bar or the articles: the answer may already be there.
- No answer? Click the bubble at the bottom right, then “Write”. Enter your name and email address.
- Describe the problem with the details below. You can attach a screenshot.
- We reply in the conversation. To read the answer, come back to support.hexonest.fr in the same browser.
What helps us
- Your device: Windows, Linux, macOS, Android or web version (and the browser).
- The Hexomail version: Settings, Application tab; on Android, in the app info.
- What you were doing, what you expected and what happened instead.
- The exact error message, ideally with a screenshot (hide anything private in it).
- The email provider involved (Gmail, Outlook…), if the problem affects an account.
Never send us
Your passwords, your verification codes or your recovery key. Nobody at Hexonest will ever ask you for them: a message that does is not from us.
Other requests
- A security flaw: see Report a vulnerability.
- Your personal data (access, correction, deletion): write to us here; your rights are described in the privacy policy.